Refund and Returns


Refunds and Returns Policy

Effective Date: February 1, 2024

Thank you for choosing Invigorate for your agricultural needs. We are committed to providing you with high-quality fertilizers and excellent customer service. Please read our Refunds and Returns Policy carefully to understand the process and conditions for returns and refunds.

1. Return Eligibility:

  • We accept returns for products purchased directly from invigoratefertiliser.com within 30 days of the delivery date.
  • To be eligible for a return, the product must be in its original condition, unused, and in the original packaging.

2. Initiating a Return:

  • To initiate a return, please contact our Customer Support team at horticura@yahoo.com with your order number and reason for return.
  • Our team will guide you through the return process and provide you with a return authorization if eligible.

3. Return Shipping:

  • Customers are responsible for return shipping costs, unless the return is due to a product defect or an error on our part.
  • We recommend using a trackable shipping service to ensure the safe return of the product.

4. Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5 business days and credited to the original payment method.

5. Product Defects or Errors:

  • If you receive a defective product or there is an error in your order, please contact us immediately.
  • We will arrange for the return of the product at our expense and provide you with a replacement or refund.

6. Non-Refundable Items:

  • Certain items are non-refundable, including gift cards and downloadable software.

7. Contact Information:

  • For any inquiries or assistance related to returns and refunds, please contact our Customer Support team at:

8. Fair Usage Policy:

  • We reserve the right to refuse returns or refunds if we suspect abuse of our policy, including but not limited to excessive returns or fraudulent activity.

9. Changes to Policy:

  • Invigorate reserves the right to update or modify this policy at any time. Any changes will be effective immediately upon posting on the website.

We appreciate your understanding and cooperation. If you have any questions or concerns, please do not hesitate to reach out to us. Thank you for your trust in Invigorate.

Download PDF Version of Refunds and Returns Policy (Note: Link to the actual PDF document)